The default management landscape is rapidly changing. While financial institutions are juggling the challenges posed by the pandemic, there are also changes to the FDCPA, a new administration, and a new CFPB director. Not only must creditors be prepared to implement the new CFPB debt collection rules, financial institutions must also be primed for a change in leadership at the Bureau and actions that could be coming down the pike.

In this session, you will learn:

* An overview of the CFPB debt collection rule to understand the legal and operational aspects of the Rule and how to create, implement, and audit policies and procedures for optimal collection practices;

* How the CFPB’s enforcement priorities have shifted under new leadership; and

* What the Bureau’s next steps in the default management space will be.