As the use of complaint data by regulators continues to evolve, so must the programs banks use to manage, track and analyze their information. But creating a consistent, comprehensive method of categorizing and tracking complaint data while anticipating the next requests from a regulator is no small task. Many banks are looking to artificial intelligence to improve the way they log, identify, and track consumer complaints.
This session will explore:
* The challenges that come with entering, tagging and tracking complaint data;
* The ways AI is being used within complaint management programs; and
* How incorporating AI can help address complaint data challenges.