Session Details

Boris Grinshpun

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Enhancing Complaint Management Programs with AI

  • Date:Monday, August 16
  • Time:11:00 AM - 11:50 AM
  • Session Type:Breakout
  • Session Code:CF02

As the use of complaint data by regulators continues to evolve, so must the programs banks use to manage, track and analyze their information. But creating a consistent, comprehensive method of categorizing and tracking complaint data while anticipating the next requests from a regulator is no small task. Many banks are looking to artificial intelligence to improve the way they log, identify, and track consumer complaints.

This session will explore:

* The challenges that come with entering, tagging and tracking complaint data;

* The ways AI is being used within complaint management programs; and

* How incorporating AI can help address complaint data challenges.